Shipping policy
Shipping Policy
Last updated: October 1, 2026
Steelcrest Performance LLC ("Steelcrest Performance," "we," "us") ships tires, wheels, and off-road accessories to customers in the contiguous United States. This policy explains how and when your order will be processed and delivered.
Order processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. Orders paid with financing or lease-to-own may be held until the provider approves and confirms the transaction. Special-order items may take longer, and we will notify you of the estimated timeline.
Shipping methods and delivery times
We ship with carriers such as UPS, FedEx, and USPS. Standard delivery typically takes 3–7 business days after the order ships. Large or heavy items, including tires, wheels, bumpers, and suspension kits, may ship by freight carrier and may take longer. Delivery times are estimates and are not guaranteed.
Shipping costs
Shipping costs are calculated at checkout based on the item, weight, size, and destination. Any additional fees, such as residential delivery, liftgate, or oversize charges, will be shown before you complete your purchase.
Shipping area
We currently ship only to addresses within the contiguous United States. We do not ship to P.O. boxes for freight or oversized items. We do not ship internationally.
Shipping address
Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer. Orders paid with a financing or lease-to-own provider may be required to ship to the address verified by that provider.
Local pickup
You may choose to pick up your order at our store at 3259 Coral Ridge Rd, Suite 1, Brooks, KY 40109. We will notify you when your order is ready. Please bring a valid photo ID and your order number. Orders not picked up within 14 days may be canceled and refunded, less any applicable restocking fee.
Installation
Tire mounting, balancing, and installation are available by appointment at our shop. Shipping to a third-party installer is at the customer's own risk. Please confirm in advance that the installer will accept the items.
Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
Damaged or missing packages
Inspect your order upon delivery. If an item arrives damaged, note the damage with the carrier at delivery when possible, and contact us within 48 hours with your order number and photos. If a package is lost or delayed, contact us and we will work with the carrier to resolve it.
Contact us
Steelcrest Performance LLC
3259 Coral Ridge Rd, Suite 1, Brooks, KY 40109
Email: sales@steelcrestperformance.store