Refund policy

Return and Refund Policy
Last updated: October 1, 2026

Steelcrest Performance LLC ("Steelcrest Performance," "we," "us") wants you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds work.

Eligible returns
Unused, unmounted, and uninstalled items in their original packaging may be returned within 30 days of delivery or pickup. Wheels must be free of scratches, mounting marks, and tire-mounting residue. Accessories must include all hardware, instructions, and packaging.

Items that cannot be returned

  • Tires that have been mounted, installed, or driven on
  • Wheels that have been mounted, installed, or show signs of use or damage
  • Special-order, custom-ordered, or made-to-order items
  • Clearance or final-sale items clearly marked as non-returnable
  • Installation, mounting, balancing, and other labor services once performed

Restocking fee
Eligible returns of non-defective items may be subject to a restocking fee of up to 15% of the item price. Returns due to our error or a defective item are not charged a restocking fee.

Defective or incorrect items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery or pickup with your order number and photos. We will arrange a replacement, repair, or refund. Manufacturer warranty claims on tires, wheels, and accessories are handled according to each manufacturer's warranty terms, and we will help you start the claim.

How to start a return
Email us at sales@steelcrestperformance.store with your order number and the reason for the return. We will send you a return authorization and instructions. Returns sent without prior authorization may not be accepted. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective item. We recommend using a tracked, insured shipping method.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Purchases made with financing or lease-to-own
If you paid using a third-party financing or lease-to-own provider, your refund will be processed through that provider and applied according to your agreement with them, not paid directly to you. Please contact the provider about any changes to your payment schedule or lease balance, and keep your return confirmation for your records. We do not control the provider's processing times.

Exchanges
To exchange an item, return the original item following the steps above and place a new order for the replacement.

Contact us
Steelcrest Performance LLC
3259 Coral Ridge Rd, Suite 1, Brooks, KY 40109
Email: sales@steelcrestperformance.store